Refund Policy
Last Updated: December 1, 2023
Thank you for choosing The Digital Samurais for your digital design, development, and printing needs. We are committed to delivering high-quality services. Please review our refund policy carefully before making any purchase. By engaging with The Digital Samurais, you agree to the terms outlined below.
- Unlimited revisions are offered during the initial design phase. Once the final design is approved, refunds are not applicable.
- Post-delivery defects or errors will be corrected within 15 days at no additional charge.
- Unlimited revisions are provided during the design process. Refunds will not be issued after final design approval.
- Printing material defects will be replaced or rectified within 15 days at no extra cost.
- Due to the custom nature of these products, refunds are not provided once the design is finalized and approved.
- Any defects in the printed or embroidered designs will be corrected within 15 days free of charge.
- Refunds are not applicable after design approval and the commencement of development.
- Bugs or issues identified within 30 days of the website launch will be fixed at no extra cost.
- Refunds are not provided once content has been delivered and approved.
- Any errors or defects will be addressed within 15 days of delivery.
- Refunds are not available after the mobile app development project begins.
- We provide a 30-day warranty for bug fixes or issues identified post-launch.
- Monthly marketing services are non-refundable. Clients may cancel future services at any time.
- Necessary revisions to marketing materials will be made within 15 days if issues are reported.
- Monthly SEO services are non-refundable, with cancellations applicable for future services.
- While we guarantee sustained efforts to improve search rankings over a minimum of 3 months, specific results depend on competitor analysis.
- Refunds are not applicable after the launch of campaigns.
- Discrepancies or performance issues will be promptly addressed within 15 days.
- The Digital Samurais is not responsible for errors in printed materials if the client has approved them during the proofreading phase. Clients are responsible for thoroughly reviewing and approving all proofs before finalizing the printing process.
- Clients are encouraged to communicate any dissatisfaction promptly to allow for a timely resolution.
- Refunds will only be considered if The Digital Samurais fails to deliver the agreed-upon services.
- Refund requests must be submitted in writing within 15 days of service delivery.
- Refunds for "change of mind" are not provided. Clients are advised to carefully assess their requirements before making purchases.
- Refunds for "change of mind" are not provided. Clients are advised to carefully assess their requirements before making purchases.
- For inquiries or assistance, please contact our support team at:
